What our tools are designed not to do

Where things stand today. Twelve areas of the service department, one clear job each. Four are in early testing on sample data with our first pilot dealership. The other eight are coming soon. Recon and video inspection are new and in development, and we're not offering them to stores yet. Nothing on this page means more is available than that.

The rules every area is built around

• People stay in charge. Each area has one narrow job, so it's easy to see what it does and doesn't do. Your people make the calls.
• Nothing goes out without the store's OK. Customer messages go out only after your store approves the wording. Each store names a main approver plus one backup.
• Hand-offs to a person. Every area is built to hand off to a person when it should. Upset customers, safety questions, and judgment calls go to your people.
• No connection without your written OK. We set up any connection to your store's systems one store at a time, and only with your store's written OK.
• Samples are samples. Sample screens on this site use fictional data, and photos are illustrations, not real dealerships or customers.

Calls, texts and email

Service Advisor Intake (coming soon) is designed to:

• tell customers up front that they're talking with an AI assistant,
• offer to connect the caller with a person early in the conversation,
• hand off right away when a caller wants a person, with the notes attached, so the customer doesn't have to repeat anything,
• send safety concerns, upset customers, and anything unclear straight to an advisor.

It is designed never to diagnose a problem or guess at a cause or a cost. It isn't available yet: it needs a connection to your DMS (dealer management system) plus phone and text service, which we haven't launched.

Email Management (in early testing) is designed never to send a reply on its own. A person reviews and sends each one. It is designed never to delete email, and to make no commitments on price, warranty coverage, or timing. Sensitive, upset, or legal messages are flagged for a person right away.

Text messages aren't available yet in any area. Areas that message customers start with email, and texts come later, once we launch a text service.

Messages to your customers

• Declined Service Follow-Up (coming soon) is designed never to pressure customers, use scare tactics, or overstate urgency. It doesn't quote new prices or offer discounts, and it stops messaging anyone who opts out. Questions about the repair go to the advisor who wrote it up.
• Post-Service Follow-Up (coming soon) is designed never to argue with or talk down an upset customer. Unhappy replies go to the service manager right away, and any question about a charge goes to a person. It is designed never to steer ratings or pick only the customers expected to be happy.
• Recall & Campaign Outreach (coming soon) is designed never to use a safety notice as a sales pitch, and to stick to the official description without downplaying or exaggerating it. It never tells a customer whether a vehicle is safe or unsafe to drive; that goes to a person.
• Appointment Reminders & No-Shows (in early testing) is designed never to charge no-show fees or scold a customer, and never to double-book or move an appointment without the customer's choice. Rebooking links are planned and aren't available yet.

In the shop

• Tech Scheduling (coming soon) is designed to suggest; people decide. It never overrides the shop foreman or dispatcher, never suggests a tech who lacks the required certification, and doesn't judge or rank technicians.
• Parts Ordering (coming soon) is designed never to place an order without a person's approval. It doesn't choose substitute or aftermarket parts, and doesn't promise a delivery date that can't be confirmed.
• Comeback & Quality (coming soon) is designed never to assign blame to a technician or an advisor, or to tell the customer the cause of the problem. Who pays for repeat work is the manager's decision.

Records and reports

• Daily & Weekly Reporting (coming soon) is designed to read data only and never change anything in your store's systems. Reports go only to the people your store chooses. It doesn't make staffing or pay decisions or rank people for discipline.
• Warranty Claims (in early testing) is designed never to submit a claim, or dispute or appeal a denial, without the store's OK, and never to alter tech notes, times, or records. It doesn't connect to manufacturer warranty portals. Judgment calls stay with the warranty administrator.
• Training & Certification Tracking (in early testing) is designed never to mark a certification complete without proof on file. Hiring, discipline, and pay decisions stay with people.

Recon and video inspection (in development)

These are new and in development, and we're not offering them to stores yet.

• Video Multi-Point Inspection: AI is designed only to draft the findings. The technician or advisor is meant to review every finding, fix or remove anything that's wrong, and approve it. Nothing is designed to reach the customer until a person at the store has approved it. When a part price or labor time isn't available, the estimate is designed to show it as unavailable instead of a made-up number.
• Vehicle Reconditioning: the tools are designed to support your people, not to make decisions for them.

Questions?

If you'd like to talk through any of these limits for your store, talk to us.