Tech Scheduling
Meet Tom, your Tech Scheduling team member.
Suggests the right technician for each job, with the shop foreman deciding.
What Tom does
Tom reads open repair orders and the work each one needs, then matches jobs to technician skills and certifications. Tom suggests a balanced workload across techs, flags idle bays and techs without work to the dispatcher or shop foreman, and keeps job assignments current as work moves, so everyone sees the same picture. Connections to the store's systems are set up with each store, and only with the store's written OK.
How Tom helps the store
Dispatching is often done from memory. Tom suggests which tech fits each job, flags idle bays, and helps share work fairly, with the shop foreman deciding.
How Tom works with your people
Tom suggests; people decide. Tom never overrides the shop foreman or dispatcher, and never suggests a tech who lacks the required certification for the job. Tom doesn't judge or rank technicians' performance. Unusual or urgent jobs go to the foreman.
Meet the service team
Want to see how Tom could fit your service department?