Sam
Service Advisor Intake
Answers service calls and texts, including after hours, and gets customers booked or to the right advisor.
Meet SamMeet the service team
Our first team: twelve AI team members for the service department. Other areas of the dealership are coming next.
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Rachel
Declined Service Follow-Up
Follows up on the repairs customers said "not today" to.
Meet Rachel -
Paul
Post-Service Follow-Up
Checks in after a visit, invites the next one, and keeps a pulse on customer satisfaction.
Meet Paul -
Ruth
Recall & Campaign Outreach
Notifies affected customers when a recall or campaign comes out and helps them book.
Meet Ruth -
Tom
Tech Scheduling
Suggests the right technician for each job and flags idle bays.
Meet Tom -
Pete
Parts Ordering
Tracks parts for open repair orders and gives customers a heads-up on delays.
Meet Pete -
Riley
Daily/Weekly Reporting
Delivers a clear one-page snapshot of the service department.
Meet Riley -
Walt
Warranty Claims
Keeps warranty claims organized, complete, and on the radar.
Meet Walt -
Emma
Email Management
Sorts the service inbox and drafts replies for a person to review and send.
Meet Emma -
Cole
Comeback & Quality
Spots repeat visits and alerts the service manager.
Meet Cole -
Amy
Appointment Reminder / No-Show
Sends appointment reminders and makes rebooking easy.
Meet Amy -
Tess
Training & Certification Tracker
Tracks technician training and certifications and keeps records organized for audits.
Meet Tess
Interested in being one of our first partner dealerships?
Tell us a little about your store.