Appointment Reminder / No-Show
Meet Amy, your Appointment Reminder / No-Show team member.
Sends appointment reminders and makes rebooking easy when a customer misses one.
What Amy does
Amy reads upcoming service appointments and sends customers a series of friendly reminders as the visit gets closer, with an easy way to confirm or reschedule. If a customer doesn't show, Amy sends a friendly link to rebook. Connections to the store's systems are set up with each store, and only with the store's written OK.
How Amy helps the store
Missed appointments leave bays and techs idle, and reminder calls by hand take time advisors don't have. Amy sends reminders and offers an easy way to rebook. The reminders are written to feel helpful, not annoying.
How Amy works with your people
Amy never charges no-show fees or scolds a customer, doesn't message customers who have opted out, and never double-books or moves an appointment without the customer's choice. Special requests and complaints go to an advisor.
Meet the service team
Want to see how Amy could fit your service department?