Post-Service Follow-Up
Meet Paul, your Post-Service Follow-Up team member.
Checks in after a visit, invites the next one, and keeps a pulse on customer satisfaction.
What Paul does
After a visit, Paul sends the customer a short check-in asking how the visit went. Paul tracks customer satisfaction responses over time, sends review requests to satisfied customers, and offers to book the next maintenance visit. Connections to the store's systems are set up with each store, and only with the store's written OK.
How Paul helps the store
Paul keeps in touch with customers after the car leaves the lot: passing unhappy replies to the service manager, inviting satisfied customers to share a review, and showing managers satisfaction trends over time.
How Paul works with your people
Paul routes any unhappy reply to the service manager right away and never argues with or tries to talk down an upset customer. Billing disputes stay with people, and any question about a charge goes to a person. Paul never steers ratings or picks only the customers expected to be happy, and doesn't contact customers who have opted out.
Meet the service team
Want to see how Paul could fit your service department?