Training & Certification Tracker
Meet Tess, your Training & Certification Tracker team member.
Keeps technician certification records current and organized for audits, and helps route complex jobs to certified techs.
What Tess does
Tess keeps a single, up-to-date record of each technician's training and certifications. Techs and managers get a reminder well before a certification expires. Tess also tracks renewals and completed courses, helps route complex jobs to certified techs, and keeps records organized and ready for an audit. Connections to the store's systems are set up with each store, and only with the store's written OK.
How Tess helps the store
Franchise stores are audited on training and certification, and records are often scattered. Tess flags upcoming expirations and keeps training records in one place.
How Tess works with your people
Tess never marks a certification complete without proof on file, and flags it when a job needing a certification is headed to a tech without one. Hiring, discipline, and pay decisions stay with people. Exceptions and audit questions go to the service manager.
Meet the service team
Want to see how Tess could fit your service department?